Classroom Rules - Danaa School

For Students

When Can I Book a Lesson?

You can book a lesson at least 24 hours in advance. Once you book, your lesson request will automatically be accepted.

What Happens If My Teacher Misses a Scheduled Lesson at Danaa School?

If your teacher misses a scheduled lesson at Danaa School, follow these steps to address the situation:

Wait and Confirm:

Allow a few extra minutes as your teacher might be experiencing technical issues or a minor delay.
Verify your time zone settings to ensure there is no confusion about the scheduled lesson time.

Reach Out to Your Teacher:

Send a message through the Danaa School platform to ask about their absence.
Politely inquire if there was a misunderstanding about the lesson time.

Report the Incident:

If you do not receive a response or if the teacher repeatedly misses lessons, report the incident to Danaa School support.
Include details about the missed lesson, such as the date, time, and any communication you had with the teacher.

Request a Refund or Credit:

Depending on Danaa School’s policies, you may be entitled to a refund or lesson credit if your teacher does not show up.
Contact support with your request and provide all necessary information for verification.
If you are eligible for a refund or lesson credit due to your teacher not showing up for a scheduled lesson, the refunding process may take up to 7 working days.

By following these steps, you can effectively handle situations where your teacher does not show up for a scheduled lesson, ensuring your learning experience continues smoothly and productively.

How to Cancel a Lesson:

On Danaa School Platform, a lesson can only be canceled or rescheduled 24 hours before the lesson start time. If you are unable to attend a lesson, inform your teacher as soon as possible. Discuss the possibility of arranging a refund with your teacher. If the refund cannot be agreed upon, the teacher is entitled to receive full payment for the lesson. For any cancellations, both the student and the teacher should contact the support team.

What Happens If You Don’t Show Up for a Scheduled Lesson

If you do not show up for a scheduled lesson, the following steps will be taken:

20-Minute Grace Period:

Your teacher will wait for 20 minutes after the scheduled start time in case you are running late.
If the student does not show up, the teacher should inform the support team during the 20 minutes of waiting.

Lesson Cancellation:

If you do not arrive within 20 minutes, the lesson will be considered canceled.

Credit Transfer:

The lesson credit will be transferred to the teacher, unless you have an agreement with the teacher regarding the missed lesson.

1. Last-Minute Cancellations

Cancellation within 24 hours of the lesson start time.

Penalties:

First Offense: Friendly reminder and warning.
Second Offense: 50% lesson credit deduction and discussion with support.
Third Offense: Full lesson credit deduction and final warning.

2. No-Shows

Failure to attend a scheduled lesson without prior notice.

Penalties:

First Offense: Friendly reminder and warning.
Second Offense: Full lesson credit deduction and discussion with support.
Third Offense: Temporary suspension of booking privileges for one week.
Fourth Offense: Suspension of booking privileges for one month and mandatory consultation with support.

Additional Note:

Tutor-Student Agreements: Students and tutors are allowed to make individual agreements regarding lesson cancellations or rescheduling, provided they inform the support team. This flexibility allows for personalized arrangements that suit both parties’ needs.

Trial Lesson Cancellation and No-Show Policy

Cancellation Policy:

Students must cancel trial lessons at least 24 hours in advance. Failure to do so may result in limited access to future trial lessons with other tutors.
If the student wishes to have another lesson with the same tutor after missing a trial, they must book a paid lesson.

No-Show Policy:

If a student does not show up for a scheduled trial lesson without prior notice, the trial lesson will be considered completed. The student will not be able to schedule another free trial lesson with the same tutor.

Finishing the Lesson:

Lesson Confirmation:

Lessons will be automatically confirmed when attended and ended.

Leave a Review:

Provide a review of your experience with the teacher on the platform.
Offer constructive feedback to help improve the quality of services at Danaa School.

Technical Requirements:

Both students and teachers should install Any Desk on their computers to facilitate smooth and efficient lessons.
Ensure you have a stable internet connection and a functional webcam and microphone.

To avoid losing lesson credits, please ensure you are on time for your scheduled lessons or notify your teacher in advance if you need to reschedule.

Harassment Policy for Students

According to the rules of our platform, any violation of social norms and rules — including inappropriate behavior, sexual harassment, and fraud — is strictly prohibited on Danaa.

We work hard to make sure students never encounter inappropriate behavior or messages from tutors, but sometimes it can still happen. If you face this inappropriate behavior, get in touch with our support team immediately!

How to Report Violations

At Danaa, we prioritize a positive and respectful learning environment. While we don’t have a block button on our platform, we encourage students to maintain open communication. If you encounter any issues that violate our community guidelines, please take a screenshot and promptly report it to our Support Team.

Our dedicated support professionals will carefully review the situation, ensuring a fair resolution in line with our platform policies. In cases where necessary, we may involve a third-party legal team to address more complex issues.

It’s important to note that transparency and communication are key aspects of our community, and we appreciate your cooperation in helping us uphold a safe and supportive space for all Danaa users.

If you come across any content that violates our community guidelines on Danaa, we’ve simplified the reporting process for you. Here’s what you need to do:

Capture a screenshot of the concerning content.
Send the screenshot to our Support Team via the designated channel.
Avoid responding to the message in question.

Rest assured; our team will thoroughly investigate the reported issue. For your peace of mind, we commit to responding within 7 days. Your cooperation helps us maintain a positive and secure learning environment for everyone.

Thank you for being an active participant in keeping Danaa a respectful and safe platform.

Penalty for Harassment or Inappropriate Behavior:

Immediate investigation and temporary suspension during the investigation.
If found guilty: Violations can result in various penalties, including suspension or permanent banning from the platform.

For Tutors

What to Do If a Student Asks You to Accept Payment Outside of Danaa School

All lessons with Danaa School students must be paid for through the Danaa School platform. The expectations for Danaa School teachers are clearly outlined in our Teacher Policies and Code of Conduct.

If a student asks you to accept payment outside of the Danaa School system, you must decline the request. Inform the student that all lesson bookings and payments must be made through your Danaa School teaching profile.

Additionally, please report these students by submitting a support ticket. This ensures that you are in compliance with Danaa School policies and helps maintain the integrity of our platform.

Penalty for Accepting Payments Outside the Platform:

Immediate Investigation: The tutor’s account will be temporarily suspended pending investigation.
Permanent Ban: If the violation is confirmed, the tutor will be permanently removed from the platform.
Frozen Funds: Any pending earnings may be forfeited.

What to Do When a Student Doesn’t Show Up

If a student does not show up for a scheduled lesson, follow these steps:

Wait for 20 Minutes:

Remain available for 20 minutes after the scheduled start time in case the student is running late.
Inform the support team during the 20 minutes of waiting.

Leave After 20 Minutes:

If the student has not arrived after 20 minutes, you can leave the session.

Credit Transfer:

The lesson credit will be transferred to you, the teacher, unless there is a prior agreement between you and the student regarding the missed lesson.

Technical Requirements:

Both students and teachers should install Any Desk on their computers to facilitate smooth and efficient lessons.
Ensure you have a stable internet connection and a functional webcam and microphone.

How Should I Inform That I’m Not Going to the Lesson?

If you are unable to attend a scheduled lesson, it is crucial to inform your student and the Danaa School support team at least 24 hours in advance. Follow these steps:

Notify the Student:

Send a message to your student through the Danaa School platform explaining your situation.

Contact Support:

Inform the Danaa School support team about your inability to attend the lesson.
Provide details about the lesson and the reason for your absence.

Penalty for No-Show:

First offense: Warning.
Second offense: Temporary suspension for 1 week.
Third offense: Permanent removal from the platform.

Penalty for Last-Minute Cancellations

First Offense:

Penalty: Formal warning and a reminder of the importance of giving ample notice.

Second Offense:

Penalty: Suspension from teaching on the platform for one week.

Third Offense:

Penalty: Suspension from the platform for one month. The tutor will need to undergo a review process to ensure commitment to platform policies and reliability standards.

Fourth Offense:

Penalty: Temporary deactivation from the platform for three months. The tutor will be required to provide a detailed explanation and demonstrate a commitment to adhere to platform guidelines upon reinstatement. Further violations may result in permanent removal from the platform.

Danaa School Teacher Code of Conduct

As a teacher at Danaa School, you are expected to adhere to the highest standards of professionalism and ethics. The following guidelines outline our Teacher Code of Conduct:

Respect and Professionalism:

Treat all students with respect and professionalism.
Be punctual for all scheduled lessons and communicate promptly if any issues arise.

Quality of Instruction:

Provide high-quality, engaging, and personalized lessons.
Continuously seek to improve your teaching skills and methods.

Integrity in Transactions:

Ensure all payments for lessons are made through the Danaa School platform.
Do not accept or solicit payments outside of the Danaa School system.

Communication:

Maintain clear and respectful communication with students.
Respond to student messages and inquiries in a timely manner.

Adherence to Policies:

Follow all Danaa School policies and guidelines.
Stay updated with any changes to the platform’s policies or terms of service.

Penalty for Violating Code of Conduct:

Immediate Investigation: The tutor’s account will be temporarily suspended pending investigation.
Permanent Ban: If the violation is confirmed, the tutor will be permanently removed from the platform.
Frozen Funds: Any pending earnings may be forfeited.

Reporting Issues:

Report any incidents or issues promptly to Danaa School support.
Notify us if a student requests to make a payment outside of the platform.

Failure to adhere to the Danaa School Teacher Code of Conduct may result in removal from the platform. Our aim is to create a positive and productive learning environment for both teachers and students.

By following these guidelines, you contribute to the integrity and success of Danaa School and help maintain a high standard of education for all.

How Can I Receive My Payment?

You can request withdrawals through your account. Withdrawal requests are processed on the 15th and 1st of every month.

Social Media Guidelines

At Danaa School, we encourage our tutors to share their positive experiences and classroom moments on social media. However, to maintain privacy and uphold our professional standards, we ask you to follow these guidelines:

Tagging and Mentioning Danaa School:
Whenever you post content related to Danaa School, including classroom experiences, teaching materials, or any other Danaa-related activities, please tag or mention us, or provide a link to our platform. This helps us build a cohesive community and allows others to discover our platform. You can tag our official accounts on the respective platforms.
Respecting Student Privacy:
To protect the privacy and safety of our students, please ensure that their faces or any identifiable information are never shown in any photos or videos shared publicly. This applies to all social media platforms and any other public-facing channels.

By adhering to these guidelines, you contribute to a respectful and secure environment for everyone at Danaa School. Your cooperation is greatly appreciated in helping us maintain the integrity and privacy of our community.

Penalty for Violating Social Media Guidelines

First Violation: Warning

A formal warning will be issued to the tutor, reminding them of the guidelines and the importance of adhering to them.

Second Violation: Temporary Suspension

The tutor’s account will be temporarily suspended for one week. During this period, the tutor will not be able to conduct lessons or access the platform’s features.

Third Violation: Longer Suspension

A more extended suspension of one month will be imposed if the violation occurs again.

Fourth Violation: Final Suspension

The tutor will be suspended from the platform for three months, with a clear warning that any further violations will lead to permanent deactivation.

Fifth Violation: Permanent Deactivation and Account Review

Permanent deactivation of the tutor’s account. Any remaining funds may be frozen pending review.

These penalties are designed to escalate based on the frequency and severity of the violations, emphasizing the importance of respecting student privacy and maintaining professional standards on social media. If the tutor and the student reach an agreement regarding the violation, they must inform the Danaa School support team for approval and record-keeping.

Harassment Policy

According to the rules of our platform, any violation of social norms and rules — including inappropriate behavior, sexual harassment, and fraud — is strictly prohibited on Danaa.

We work hard to make sure tutors never encounter inappropriate behavior or messages from students, but sometimes it can still happen. If you face this inappropriate behavior, get in touch with our support team immediately!

How to Report Violations

At Danaa, we prioritize a positive and respectful learning environment. While we don’t have a block button on our platform, we encourage tutors to maintain open communication. If you encounter any issues that violate our community guidelines, please take a screenshot and promptly report it to our Support Team.

It’s important to note that transparency and communication are key aspects of our community, and we appreciate your cooperation in helping us uphold a safe and supportive space for all Danaa users.

If you come across any content that violates our community guidelines on Danaa, we’ve simplified the reporting process for you. Here’s what you need to do:

Capture a screenshot of the concerning content.
Send the screenshot to our Support Team via the designated channel.
Avoid responding to the message in question.

Thank you for being an active participant in keeping Danaa a respectful and safe platform.