Joining the Lesson: General Guidelines
- The tutor must join the lesson first for it to be considered attended.
- If the lesson is not attended by either the tutor or the student, it will be considered cancelled.
- Once the tutor joins, the lesson will be marked as completed.
- The lesson credit will be transferred to the tutor’s wallet when the tutor attends.
- If the student misses the lesson or cancels last minute, the tutor must still join for it to be considered attended.
- The class will automatically end after 60 minutes.
What to Do When a Student Doesn’t Show Up
If a student does not show up for a scheduled lesson, follow these steps:
Wait for 20 Minutes:
- Remain available for 20 minutes after the scheduled start time in case the student is running late.
- Inform the support team during the 20 minutes of waiting.
Leave After 20 Minutes:
- If the student has not arrived after 20 minutes, you can leave the session.
Rescheduling Upon Agreement:
- If the student does not show up for a scheduled lesson or cancels at the last minute, the lesson will be considered held. However, with the student’s agreement, you can reschedule the lesson. Inform the support team about the new time and date.
- The support team will send a link for the rescheduled lesson to both you and the student.
What to Do If a Student Asks You to Accept Payment Outside of Danaa School
All lessons with Danaa School students must be paid for through the Danaa School platform. The expectations for Danaa School teachers are clearly outlined in our Teacher Policies and Code of Conduct.
If a student asks you to accept payment outside of the Danaa School system, you must decline the request. Inform the student that all lesson bookings and payments must be made through your Danaa School teaching profile.
Additionally, please report these students by submitting a support ticket. This ensures that you are in compliance with Danaa School policies and helps maintain the integrity of our platform.
Penalty for Accepting Payments Outside the Platform:
- Immediate Investigation: The tutor’s account will be temporarily suspended pending investigation.
- Permanent Ban: If the violation is confirmed, the tutor will be permanently removed from the platform.
- Frozen Funds: Any pending earnings may be forfeited.
Exchanging Contact Information:
Sharing or exchanging personal contact information (such as email, phone numbers, or social media handles) with students outside the Danaa School platform is strictly prohibited. Tutors are required to keep all communication within the Danaa School platform to ensure compliance with our policies and maintain a safe and professional environment.
Tutors can send messages to students via the chat section on their profiles and share necessary files through the cloud section on the platform.
Any violation of this rule will result in penalties, including account suspension or permanent removal from the platform.
How Should I Inform That I’m Not Going to the Lesson?
If you are unable to attend a scheduled lesson, it is crucial to inform your student and the Danaa School support team at least 24 hours in advance. Follow these steps:
Notify the Student:
- Send a message to your student through the Danaa School platform explaining your situation.
Contact Support:
- Inform the Danaa School support team about your inability to attend the lesson.
- Provide details about the lesson and the reason for your absence.
Penalty for No-Show:
- First offense: Warning.
- Second offense: Temporary suspension for 3 weeks.
- Third offense: Permanent removal from the platform.
Penalty for Last-Minute Cancellations
- First Offense:
- Penalty: Formal warning and a reminder of the importance of giving ample notice.
- Second Offense:
- Penalty: Suspension from teaching on the platform for one week.
- Third Offense:
- Penalty: Suspension from the platform for one month. The tutor will need to undergo a review process to ensure commitment to platform policies and reliability standards.
- Fourth Offense:
- Penalty: Temporary deactivation from the platform for three months. The tutor will be required to provide a detailed explanation and demonstrate a commitment to adhere to platform guidelines upon reinstatement. Further violations may result in permanent removal from the platform.
How Can I Receive My Payment?
You can request withdrawals through your account. Withdrawal requests are processed on the 15th and 1st of every month.
Availability Policy
To ensure a smooth learning experience for students, tutors are expected to maintain active time slots for booking. If a tutor has no available time slots for more than one week, their profile will be temporarily hidden from the platform. Tutors will receive a reminder before this action is taken. Keeping a consistent schedule helps students plan their learning and keeps the platform dynamic and engaging.
Danaa School Teacher Code of Conduct
As a teacher at Danaa School, you are expected to adhere to the highest standards of professionalism and ethics. The following guidelines outline our Teacher Code of Conduct:
Respect and Professionalism:
- Treat all students with respect and professionalism.
- Be punctual for all scheduled lessons and communicate promptly if any issues arise.
Quality of Instruction:
- Provide high-quality, engaging, and personalized lessons.
- Continuously seek to improve your teaching skills and methods.
Integrity in Transactions:
- Ensure all payments for lessons are made through the Danaa School platform.
- Do not accept or solicit payments outside of the Danaa School system.
Communication:
- Maintain clear and respectful communication with students.
- Respond to student messages and inquiries in a timely manner.
Adherence to Policies:
- Follow all Danaa School policies and guidelines.
- Stay updated with any changes to the platform’s policies or terms of service.
Penalty for Violating Code of Conduct:
- Immediate Investigation: The tutor’s account will be temporarily suspended pending investigation.
- Permanent Ban: If the violation is confirmed, the tutor will be permanently removed from the platform.
- Frozen Funds: Any pending earnings may be forfeited.
Reporting Issues:
- Report any incidents or issues promptly to Danaa School support.
- Notify us if a student requests to make a payment outside of the platform.
Failure to adhere to the Danaa School Teacher Code of Conduct may result in removal from the platform. Our aim is to create a positive and productive learning environment for both teachers and students.
By following these guidelines, you contribute to the integrity and success of Danaa School and help maintain a high standard of education for all.
Technical Requirements:
- Both students and teachers should install Any Desk on their computers to facilitate smooth and efficient lessons.
- Ensure you have a stable internet connection and a functional webcam and microphone.
Social Media Guidelines
At Danaa School, we encourage our tutors to share their positive experiences and classroom moments on social media. However, to maintain privacy and uphold our professional standards, we ask you to follow these guidelines:
- Tagging and Mentioning Danaa School:
Whenever you post content related to Danaa School, including classroom experiences, teaching materials, or any other Danaa-related activities, please tag or mention us, or provide a link to our platform. This helps us build a cohesive community and allows others to discover our platform. You can tag our official accounts on the respective platforms. - Respecting Student Privacy:
To protect the privacy and safety of our students, please ensure that their faces or any identifiable information are never shown in any photos or videos shared publicly. This applies to all social media platforms and any other public-facing channels.